Privacy policy
Who we are
Welden Hair Systems is a trading name of [COMPANY NAME], company number [NUMBER], registered at [REGISTERED ADDRESS]. Our studio is at 4 Station Road, Solihull B91 3SB. We are the controller of the personal information described here.
Contact: weldenhairsystem@gmail.com · 0121 709 4444
What we collect
- Your name and phone number.
- What you tell us about your hair: the stage of hair loss, anything you have tried before, and what you would like from a hair system.
- When it suits you to be contacted, and how soon you are thinking of starting.
- If you become a client: your appointment history and notes about your system (colour, density, base and attachment).
- Photos, only if you give us separate written consent.
Details about hair loss can count as health information, so we treat them with extra care. We only use them to advise you and to make and fit your system.
How we receive it
This website does not store your answers. When you press "Send my details", the website opens a WhatsApp message with your answers on your own phone. You read it and choose whether to send it. WhatsApp is run by WhatsApp Ireland Ltd (Meta), and its own privacy policy also applies. You can also call or email us instead.
Why we use it, and our lawful basis
- To reply to your enquiry and book a consultation — because you asked us to (steps before a contract).
- To provide your fittings and maintenance — to perform our contract with you.
- To handle the hair-loss details you share — with your explicit consent, which you give by sending them to us. You can withdraw it at any time.
- To keep business and tax records — a legal obligation.
- To show before/after photos — only with your written consent, which you can withdraw at any time.
We do not sell your information and we do not use it for marketing unless you ask us to.
Who we share it with
Only with the services we need to run the business: WhatsApp, our phone and email providers, our booking system and our accountant. If you pay with Klarna, Klarna processes your payment and credit details under its own privacy policy; we do not see or keep them.
How long we keep it
- Enquiries that do not go ahead: up to 12 months, then deleted.
- Client records: for as long as you are a client, then up to 6 years for accounting purposes.
- Photos: until you withdraw consent.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, take a copy of it, and withdraw consent at any time. Email weldenhairsystem@gmail.com and we will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
This website
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